About the course:

This is about every individual’s way of thinking or feeling about something. It refers to one’s mental state based on beliefs, value systems, emotions and the tendency to act in a certain way. This program is very important because our attitude towards people, places and things determine the choices that we make and ultimately our altitude. Attitude may seem like a little thing but it makes all the difference. It has three components, the cognitive component, the emotional component and the behavioral component.

Objectives of the training:

Attitudes are either formed or acquired. Either way, they affect everything that we do including our jobs, our relationships and our achievements in life. Since attitude makes or mars us, it is extremely necessary and important to go through this program to see the demerits of negative and neutral attitude and the merits of positive attitude and embrace positive totally. Participants will learn some key steps to achieving positive empowering attitude and turning attitude into action in order to enjoy a more fulfilling and rewarding life and contribute positively to the overall well-being of the organization.

About the course:

This course is for individuals, team leaders and Managers to enable them communicate more appropriately in their inter-personal relationships to be more accommodating, helpful, avoiding conflict and disharmony.

The program allows participants to identify and improve their communication style. They will learn the nitty-gritty of communication which includes listening and understanding not just the message but the spirit behind it. They will also learn how to talk with other people in a manner that relates to those people and their particular style.

The course is needs based. It covers communication and interpersonal skills techniques and ideas, but a substantial component involves practical exercises that focuses on the management of issues most important to the individual.

Objectives of the training:

This program is designed to improve communication and interpersonal skills, for individuals, team leaders and Managers. It covers communication styles, listening, feedback, interpersonal relationships and difficult situations.

Communication is an important skill for successful businesses and for building relationships by influencing interactions either positively or negatively.

The choice and use of effective communication channels and presentations matter and at the end of the program, participants will able to convey their messages to others most appropriately.

About the course:

It is important for any Work Force to achieve work-life balance, because work has to be sustainable over many years. If people in an organization fail to achieve Work-life balance, it has negative effects on the individual, on teams and on the organization as a whole.

If they however achieve work life balance, productivity increases and can be sustained indefinitely. Work life balance is based on the fact that every life is composed of various elements, (work, rest, family, hobbies, friends, etc.). Work-life balance is about achieving the right mix of all the various components of life, (neglecting none of them for too long.) There is no need to feel like “a limited resource facing unlimited demand”. Work life balance is the art of creating harmony; managing the various aspects of life to be productive, happy and healthy.

Objectives of the training:

The followings are expected to be achieved after the programme.

• Increased productivity.
• Less instances of sickness and absenteeism.
• A happier, less stressed workforce.
• A workforce that feels important and appreciated.
• Improvements in employee mental health and well-being.
• A motivated and more engaged workforce.
• Greater employee loyalty and commitment.

About the course:

This course is a toolbox of proven techniques in handling the dynamics of negotiation and for gaining advantage at all times, whether with suppliers, customers, regulators, colleagues or employees. Participants will learn to define entry, negotiating and exit positions strategically, to secure a fair deal that optimizes organizational interest.

Objectives of the Training:

After this course participants will be able to:

• Prepare various negotiation strategies, taking into account, entry and exit positions.
• Master and deploy a range of effective negotiation tactics.
• Manage and execute negotiations using personal communication skills to optimize outcomes for your organization.

About the course:

Appropriate grooming and hygiene is an important part of managing Image and appearance. Employees represent the face of the organization and the image they project has an impact on the image of the organization. As employees are recruited from different locations and they have divergent views and backgrounds, companies strive to ensure uniformity in standard of self-presentation by the employees. It is not out of place for employers to stipulate basic grooming standards for employees along with dress codes for sanity and corporate effects in the organization, especially for the workforce that interfaces with clients.

Each employee has to understand and accept the need for proper grooming and hygiene. This requires knowledge and inputs regarding the positive impact of good grooming habits & the adverse effects of bad grooming habits. Awareness of proper grooming and hygiene standards among employees is of utmost importance. Such consciousness leads to amicable working conditions and interactions and brings about a highly positive environment in the organization.

Objectives of the Training:

• Grooming standards of the employees would be at a higher level in line with the objectives of the company
• Self-presentation of the employees would improve and their image would bring about positive influence on clients
• Positive feedback for the company based on the employee grooming and presentation aspects.

About the course:

Organizations consistently seek new ways to improve their business. We live in a service-based economy where great customer service is a competitive advantage for almost every company. Service differentiates a company with good service and a company with excellent service. Same service but different degrees of it. In the current competitive business environment, customers have certain expectations about service. The long term survival of organizations cannot simply rely be availability and affordability of products, but on how customers feel about the value the organization offers. Successful organizations know how to build customer relations to retain customers and leave them craving for more (the wow effect).

Creating a Service Excellence Culture is a program designed specifically to help Managers and management meet the challenge of providing excellent service by setting up best practices in customer service through having effective service strategy, processes, mindset, behaviours, and by building a service culture. Random and intermittent surveys on customer satisfaction provide feedback on the service level, and this input forms the basis for continuous service improvement. Workforce development through training, coaching of supervisors and frontline staff to understand, improve and internalize the service culture is key to performance.

Objectives of the Training:

At the end of the workshop, participants will be able to:

• Identify unacceptable customer service.
• Recognize what customers really want
• Establish the relationship between customer service, retention and growth
• Develop a systematic approach and a practical model for managing service
• Establish best practices in providing excellent customer service
• Measure customer satisfaction and be able to interpret the result

About the course:

An organization’s vision may be compelling. An organization’s strategy may be brilliant but there can be no execution without leadership communication. The ability to get buy-in, garner trust and inspire loyalty is a skill to be acquired. Participants will learn to develop grace under fire and inspire others when leading themselves or leading others. This fast-paced, results-oriented leadership communication training is uniquely designed to strengthen participants’ leadership communication skills. Practical techniques to shape leadership messages and authentic the leadership voice by engaging in powerful conversations that achieve results, would be learned.

Objectives of the Training:

• It will Improve leadership communication skills
• Build greater buy-in, trust and loyalty
• Demonstrate grace under fire and defuse tension
• Enable participants overcome resistance to change
• Show leaders how to motivate followers and inspire them to action
• Teach participants how to rally support in difficult situations/times.

About the course:

This course is to assist participants to enhance their ability to communicate confidently and professionally. It will help participants to recognize the links between communication and their perceived value in the eyes of colleagues and to become more confident, persuasive and influential at work without undermining their personal integrity.

Objectives of the Training:

At the end of the training, participants will be able to:

• Develop effective communication skills
• Improve their personal communication styles
• Enhance non-verbal communication and body language and being able to use it to strengthen their position.

About the course:

It begins with an analysis of basic accounting rules and the structure and composition of key financial filings. Then, we introduce the income statement, balance sheet, cash flow statement, and thoroughly analyze their important inter-relationships. Real life experiences/examples would be used to reinforce important concepts. There will be a discussion of ratio analysis that ties together previously covered concepts. These concepts will be tested and reinforced.

Objectives of the Training:

At the end of the program, participants will be able to:

• See how finance impacts on their whole business;
• Read and understand their financial records;
• Use financial records to make better business decisions;
• Understand the difference between profits and cash flows;
• Make costing and pricing decisions;

Understand the challenges that startup businesses encounter and get practical guidance and real life examples of how to meet them head on.

About the course:

This highly participative training will look at the Internal Controls environment and the roles of respective stakeholders in monitoring, evaluating and the implementation of internal controls best practices and the impact thereof on achieving the overall objective of the organization.

It seeks to provide participants with the knowledge to understand the Internal Controls environment and the respective roles and responsibilities of stakeholders. By applying this knowledge, participants will develop the skills required to perform an Internal Controls risk assessment and implement an effective and efficient control system.

Objectives of the Training:

• Ability to understanding the Internal Controls environment
• Comprehending the roles and responsibilities of stakeholders
• Learning techniques to monitor and evaluate Internal Controls
• Managing risk and how this impacts operational efficiency and effectiveness
• Appreciating the impact of the controls environment on the external audit
• Formulating a risk based internal control system approach.

About the course:

This Internal Auditing Specialist training course introduces participants to the auditor’s role, how to prepare, undertake and report an audit as well as some of the one on one interview skills necessary for the role.  The training course includes guidance on identifying best practice and gaps against current practice (using benchmarking as appropriate) and through example and exercises, show how an audit report might highlight and recommend Performance Improvement.  General Performance Improvement drivers, tools and techniques, are discussed and demonstrated, including specific performance measures, key performance indicators and objective setting.

Objectives of the Training:

• Appreciation of Internal Audit operations and value propositions.
• Ability to use the results to establish and monitor an effective improvement strategy.
• To be able to use Auditing results as a key element for management strategy.
• Ability to make a business case for improvement initiatives.

About the course:

Being able to managing volumes of paper and electronic (digital) documents, records, knowledge and content can be very difficult. Organizations are seeking how best to capture, manage and store documents and records.

How will records management ISO 15489 and information security ISO 27001 help? What approach meets compliance requirements, security, regulations and standards? What is the best way to manage emails, web pages and electronic documents and paper records? How do you find the right documents and records when you need them? How does workflow and business process management work with documents and records management to help increase efficiency within your company? ISO 15489 is the international standard for records management. It is about attaining a records management benchmark of best practice, setting up methodology, processes and the resulting data storage and using an electronic records management system.

This Documents and Records Management Compliance training course covers the strategies, tools, and technologies used to capture, categorize, manage, store, preserve (archive), and deliver documents and records in support of business processes.

Objectives of the Training:

• To understand documents and records management lifecycle
• To understand ISO 15489 records management standard
• Review how to implement a records management system based on ISO 15489
• Help create business case and requirements for the selection and procurement of document and records management
• Create a document and records management plan of action to implement in their organization and learn from best practice implementations and case studies
• Understand concepts for managing information and content, such workflow, business process and collaboration
• Review industry leading solutions and vendors in this marketplace
• Learn about legislation, standards and regulation
• Set up search and retrieval
• Setting up access controls and security
• Develop storage models, audit trail and storage technologies

About the course:

This highly engaging training will prepare managers and professionals involved in all areas of the public and private sectors to recognize combat and manage procurement fraud and bribery risks as procurement fraud and bribery are the single largest areas of loss for businesses and Government departments around the world. Participants will learn how to implement effective procurement fraud controls and build barriers to procurement fraud to protect their organization

Objectives of the Training:

• Understanding procurement fraud and bribery –motivations and techniques
• Knowing the international law and commitments to anti-fraud and anti-bribery
• Developing competence in building multiple barriers to fraud
• Becoming aware of the principles and practicalities of bribery-proofing organisations
• Implementing effective procurement fraud controls
• Building the barriers to procurement fraud to protect their organization
• Developing an anti-bribery management system
• Putting in place the principles that will bribery-proof business
• Avoiding accidental entanglement in the Bribery Act or the Foreign Corrupt Practices Act

About the course:

Change is the only thing that is constant in life. The modern day accountant works in an environment of continuous change. This change can be volatile, uncertain, complex and ambiguous and has created a worldwide marketplace with a new level of competitiveness for every business and improved and cheaper technology.

An effective accountant should be able to communicate effectively and efficiently the happenings in a business to the users of financial information, as well as provide useful and relevant information, so that these users may be able to make informed decisions.

Objectives of the Training:

• Understanding the sources of information in the business
• Examining how this information is organized, classified and presented
• Utilizing effective analytical tools to understand the business
• Participating fully in the management of their business
• Critically reviewing the financial and other management systems of their business
• Understanding how change has impacted the role and effectiveness of the accountant in business
• Being a modern day Entrepreneurial Accountant
• Using analytical tools to enhance business decision making
• Information provided can lead to effective resource allocation
• Financial information may be used for predictive purposes
• Recent change affects information flow and decision making tools

About the course:

This training will introduce you to key typologies and corruption practices used by fraudsters. It will ensure that organisations are equipped with the tools necessary to reduce the impact of posed threats. Fraud and Corruption in the Workplace training will enable for the recognition of the nature, threat and mitigation of fraud and corruption perpetrated within your organisation.

Objectives of the Training:

• Enlarged knowledge of the nature of fraud, corruption, money laundering and terrorist financing
• Understanding of the vulnerabilities of organisations and their staff to fraud, corruption, money laundering and terrorist financing
• Comprehensive knowledge of current and prospective fraud, corruption, money laundering and terrorist financing threats
• Sound awareness of the specific and broader techniques, policies and procedures necessary to mitigate against fraud, corruption, money laundering and terrorist financing threats

About the course:

This training explains what accounting fraud is, how it can be detected and how it might be prevented. Participants are highly encouraged to be ready to discuss their own concerns although it would be appreciated that confidentially is a supreme concern in a programme such as this.

Objectives of the Training:

• Discussing the structure and foundations of financial reporting
• Being aware of creative accounting and how it can be determined
• Determining the need for forensic accounting by means of case study and other analysis
• Appreciating the nature or Benford’s Law and its increasingly important role in the prevention and detection of fraud
• Discussing the role of the auditor in detecting fraud
• Carrying out a variety of statistical tests on financial reports and accounting data.

About the course:

Accounting and Finance for Non-Financial Professionals training course has been developed to understand finance professionals. No one in business will succeed if they are not financially literate and no business will succeed without financially-literate people.

This training is designed to give participants a great background in accounting and explain how it can contribute to effective management through using accounting and finance information in supporting financial analysis, valuation, and decision making in various contexts.

Objectives of the Training:

• It will give participants a sound understanding of financial reports, measures and techniques to make them even more effective in their roles.
• It will enable participants overcome the barrier of the accountants’ strange language
• Improve their understanding of the organization’s finance function
• Understand the content of, and relationships between, primary financial statements (income statement and balance sheet)
• Improving planning, controlling and budgeting skills
• Make participants be much more aware of the impact of their decisions on the performance of their organization
• Enable identifying the main sources of finance available to a business
• Enable identifying the main elements of working capital
• Enable them use comparative ratio analysis to pinpoint areas of concern

About the course:

Participants will be aware of AML/CFT (Anti Money Laundering /Countering of Terrorist Financing) subject and its implications. They will be able to understand the importance of Regulatory Expectations, how to work towards avoiding ML/TF abuse as an Industry professional. They will learn how to avoid various risk’s associated with ML/TF and how to make significant contribution to any financial Institution.

Objectives of the Training:

This training will help participants manage Regulatory Expectations proactively and secure their profession, organizations & businesses from the Risk of Money Laundering & Terrorist Financing.

About the course:

This training is a very thorough examination of what suspicious transactions are, what staff should know about STRs, responsibility of staff, types of red flags among other topics. It is an extremely important training because the inability of compliance or money laundering reporting officers not to be able to detect suspicious transactions out of several other transactions can put an organization in trouble. They also need to know what to do next after identifying suspicious transactions.

Objectives of the Training:

Identifying Anti-Money Laundering Suspicious Transactions will help participants mitigate red flags and protect themselves and the organization from regulatory violations.

About the Course:

Whistleblowing processes and procedures are an important factor for all organisations. Employers have an obligation to provide an open and transparent workplace, where employees feel safe to speak up on issues they are concerned about. It is good practice to develop a clear whistleblowing procedure that all employees are aware of and understand. This will ensure employees feel safe to blow the whistle on issues that are in the public interest.

This training focuses on how employees are protected by whistleblowing law when they are doing it for the right reasons, and why whistleblowing is important to both employees and the organisation. There is also an emphasis on ensuring whistleblowing standards are set and followed with the aim of creating an open and supportive culture.

Objectives of the Course:

• To ensure organizational compliance with Whistleblowing guidelines
• To ensure personal compliance with Whistleblowing procedures
• To improve general compliance within your organisation
• To help to develop a compliance culture within your organisation
• To help organizations avoid potentially costly litigation, fines and bad publicity

About the Course:

Risk based internal auditing (RBIA) is a methodology that supports compliance with international standards. It enables internal audit to be strategically and operationally linked to the business risk and assurance frameworks of the organization.

Objectives of the course:

Upon completion participants will be able to:

• Apply the key concepts of RBIA to their organisations
• Link each stage of RBIA to the organisation’s risk management framework
• Determine risk maturity and apply the relevant approach
• Understand how internal audit fits into their organisation’s assurance framework and undertake an assurance mapping exercise
• Produce a RBIA plan and apply a risk based methodology to internal audit assignments
• Provide meaningful assurance statements to their audit committee and board.

About the Course:

Internal auditors need to create reports that are clear, logical and convincing. Creating compelling content needs good presentation of facts and the correct sequencing of observations and findings. This introduction to audit report writing will show participants how to produce reports that have impact and add value to your organisation as it is not just enough to conduct on the field examination and compliance checks.

Objectives of the Course:

Upon completion participants will be able to:

• Write reports empathizing with target audiences’ requirements
• Bring into play structured writing techniques that maximize acceptance of the audit viewpoint
• Apply thinking and writing strategies to maximize conciseness, precision and clarity
• Self‐check their own work to help minimize oversight overheads
• Implement writing techniques that improve the value outcome of an audit.

About the Course

This training showcases ideas, tools, processes and strategies to help you to improve your efficiency as an audit team and help you improve the value and business relevance of your work. Issues will be discussed at length on dealing with the practicalities of auditing.

Objectives of the Course:

Upon completion participants will be able to:

• Deploy visualisation techniques to help improve the portrayal of processes, risks and controls
• Execute strategies to help optimise the audit process
• Deploy software tools to help improve audit performance and the scope of reviews performed; and
• Use techniques to improve both the speed of production and the quality of audit reports.

About the Course:

Social media has provided organisations with a range of powerful tools to enhance their customer relations and broaden market perception. Boards need assurance that whilst opportunities are being exploited, the risks associated with social media are being effectively addressed.

Objectives of the Course:

Upon completion participants will be able to:

• Appreciate the wide range of opportunities that social media provides to organisations
• Understand the diverse array of risks arising from the growth in social media
• Evaluate the design of key controls used in the mitigation of social media risks
• Provide assurance to the board on the effectiveness with which opportunities provided by social media are being pursued and risks are being managed.

About the Course:

Fraud and cybercrimes are now the most common crimes committed, organisations need to take a much more proactive approach in managing the constantly evolving nature of these threats. Internal audit also needs to enhance their approach to respond to the changing environment and to provide even greater assurance to executive management.

Objectives of the Course:

Upon completion participants will be able to:

• Understand the threat landscape
• Identify fraud warning signs and red flags
• Understand the fundamentals of good fraud risk management
• Review and audit core fraud controls
• Practical tips, tools and techniques.

About the Course:

There are risks posed by outsourcing and procurement. In recent times, you see organisations being criticised for their mediocre performance in the handling of contractors. When an organisation decides to outsource activities or infrastructure, uncertainties over delivery, cost and quality become a key threat. This training highlights best practice and steers participants through the audit of contracting, outsourcing and procurement.

Objectives of the Course:

Upon completion participants will be able to:

• Appreciate how putting the right contract in place helps avoid future pitfalls when you work with contractors
• Understand and use best-practice knowledge for checking outsourcing operations
• Understand the weak points that cause outsourcing and contracting to end up as contentious issues.

About the Course:

Internal Auditors need to understand fundamental roles and requirements. As Management expectation of Internal Audit continues to rise, so does the roles and responsibilities. This training will guide participants through the principles and techniques of internal auditing to help them plan and perform internal audit work in line with the latest global best standards and best practices.

Objectives of the Course

Upon completion participants will be able to:

• Understand the organisation, planning and control of internal auditing
• Relate to the current global best practice
• Realise and manage the behavioural implications of internal auditing
• Appreciate the essential techniques to be used.

About the Course:

It is a proven fact that self-assessment determines your success at work and life. Personal Mastery is the ability

• to know yourself and understand how to relate to different personality styles
• to crystallize your thinking so that you will use the most functional mindsets and paradigms to interpret and react to your world
• to be emotionally intelligent to deal with your own emotions and manage your relationships
• to establish a life according to your value system and principles
• to cultivate your physical and financial health, and
• to determine a strategic plan for your own life and actively commit yourself to it.

This inspiring and practical workshop will empower participants with better self-understanding and skills.

It will help them to make the most of who they are and what they have.

This action-learning programme is highly interactive and will involve participants in exercises and experiences to take their lives and work to a new level of effectiveness and fulfillment.

Objectives

At the end of the workshop, participants will be able:

• To analyze their current effectiveness in terms of time and priority management.
• To develop skills for setting clear goals and building action plan for achieving them.
• To apply the most appropriate tools for setting, aligning and implementing priorities
• To explore the realm of Personal Mastery to enhance their effectiveness in the workplace
• To develop practical skills and expertise in coping with “time stealers”.

About the Course

A fundamental part of every manager’s role is finding solutions to solving problems. Being a confident problem solver is really important to your success. Much of that confidence comes from having a good process to use when approaching a problem. With one, you can solve problems quickly and effectively. Without one, your solutions may be ineffective, or you’ll get stuck and do nothing, with sometimes painful consequences.

Objectives

This programme brings a robust approach to bear on real business challenges that can be used in all sectors of business.

• Develop your problem solving skills – learn how to tackle any issue you are facing with a logical process.
• Focus on the right problem – examine problems before trying to solve them to ensure that effort is spent appropriately.
• Develop a range of options – learn different ways to develop and build viable options before selecting the ‘best’ one.
• Save time – by understanding how to attack each problem; do not spend hours bothering over one problem.

About the Course:

Businesses suffer because marketing and sales activities and teams are not integrated. This course goes through the whole process of marketing goods and services, from the creation of a product to ensuring that customers will come and buy more, in the future.

Objectives

• Greater knowledge of marketing principles
• The ability to make the most effective use of marketing tools
• Drawing up and implementing a strategic marketing plan
• Having a clearer understanding of identifying and approaching any target audience
• Having clear measurable objectives for your marketing

About the Course

This training course is aimed at reaching young adults with entrepreneurial ideas with the requisite knowledge and skills for putting their ideas into practice. It is created to provide an alternate route to gainful employment for economically disadvantaged individuals through the establishment of their own business. Business creation has been in all industries, they include: construction firms, cleaning services, day care centers, hair salons, computer sales and services, clothing manufacturing, specialty retailers, office support services, bakeries, restaurants, and so many more.

Objectives:

• Equip young adults with entrepreneurial ideas with all necessary skills and knowledge for putting their ideas into practice.
• Improve young adults’ employability opportunities through providing them with these innovative training.
• Foster environment-friendly and sustainable business management practices among future entrepreneurs.

About the Course

Organizations are responsible for the occupational health, safety at work, and environmental protection of stakeholders in and around their operating/business environment. The primary objective is to protect employees, the public, the environment and to comply with applicable laws and protect the Company’s reputation. It is important that organizations train their staff and stakeholders in accident prevention, accident response, emergency preparedness, and use of protective clothing and equipment.

This involves creating organized efforts and procedures for identifying workplace hazards and reducing accidents and exposure to harmful situations and substances.

Objectives:

This training gives participants, a basic, concrete understanding of how to recognize hazardous situations and how to problem solve appropriately when the situation or task changes or when something unexpected happens.

• Recognize and Understand the Importance of Workplace Hazards
• Identify Common Workplace Hazards
• Understand How to Reduce Risk
• Know How to React in an Emergency
• Know their Safety-Related Rights and Responsibilities at Work
• Know Whom to Talk to About Problems at Work

About the Course

Teamwork is defined as a co-operative effort by a group or team to achieve a common goal. You are as strong as your weakest link. This program has been put together to help develop participants’ team working skills. It will help them define a common goal, understand how they want to work together as a team and create an understanding of the behaviours required to develop better team performance. The team building training materials are interactive and engaging.

Objectives:

At the end of this program, the participants will be able to:

• Appreciate team skills and dynamics
• Identify and develop personal skills to become a more effective team member
• Establish effective team processes
• Improve team communication
• Demonstrate skills that help you to implement effective changes in the workplace

About the Course

This Social Media Marketing course has been designed to offer an understanding of how organizations can use social media platforms for marketing purposes. The course explains the different social media networks, the benefits of using social media for marketing, and how you should behave on social media. The course covers all aspects of the topic, including how to make a social media marketing strategy, how to create a personal brand on social media, and how to ensure you are adhering to advertising standards.

Objective:

Upon completion of this program, participants will:

• Develop an understanding of why social media marketing can be beneficial to a business.
• Understand how to create a social media marketing strategy and implement it.
• Understand the importance of Personal Branding.
• Be aware of the various social media platforms that a business can use to gain exposure.
• Be aware of the common mistakes that businesses make when undertaking social media marketing.
• Understand the importance of privacy policies, disclaimers, and terms and conditions.